Q: Do i have to log in to make an order?

No , you can also buy as a guest.

Q: What are the bank details for the bank transfer payment?

You can check our bank information on the page Methods of Payment .

Q: Can i return one or more products?

Yes , if you wish to return one or more products please follow the procedure described on our Goods Return Policy page.

Q: Is it possible to send my parcel to another address?

Yes , you may indicate another delivery address in your account and select it at the time of your order.

Q: Am I able to follow my parcel?

Yes , after we have sent your order, the courier will send you an e-mail with a link and you will be able to track the shipment directly by yourself.

Question 1

What should i do if i forgot my password?

Accepted Answer

Please follow the procedure clicking here: Forgot your password?

Question 2

Do i have to log in to make an order?

Accepted Answer

No, you can also buy as a guest.

Question 3

Can i also order via email or telephone?

Accepted Answer

Yes, the email address for making an order is info.ordini@russoraffaele.it. For orders by telephone please call ...

Question 4

Is it possible to cancel or edit an order?

Accepted Answer

Yes, to do so, contact our Customer Service as soon as possible. Please call +39 081 551 7090, or send an email to info....

Question 5

Which are the payment methods accepted?

Accepted Answer

You can choose Bank transfer, Amazon Pay, Nexi Xpay, Scalapay, PayPal, Postepay and cash on delivery.

Question 6

Is there any extra charge for cash on delivery?

Accepted Answer

Only if the cost of your order is less than 200,00€, an additional charge of 3,90€ is applied. Otherwise, cash on delivery applies no additional charges. Please note that payments with cash on delivery...

Question 7

What are the bank details for the bank transfer payment?

Accepted Answer

You can check our bank information on the page Methods of Payment.

Question 8

Can i return one or more products?

Accepted Answer

Yes, if you wish to return one or more products please follow the procedure described on our Goods Return Policy page.

Question 9

Is shipping free of charge?

Accepted Answer

For order exceeding €49,00, shipping is always free; for orders below €49,00 express shipping (24-48 hours) has a fixed cost of € 7.90

Question 10

Are clearance costs included in the shipping costs?

Accepted Answer

Customs clearance costs ARE NOT INCLUDED IN THE SHIPPING COSTS. Any customs clearance costs are entirely borne by the recipient of the pack and they are calculated directly by the local customs, based on the value of the order...

Question 11

What couriers do we use for shipping?

Accepted Answer

We use different couriers (SDA Gruppo Poste Impresa, Bartolini). According to the destination of the parcel, we choose the fastest one.

Question 12

What are our delivery times?

Accepted Answer

It takes 48-72 hours for Basilicata, Calabria and other Islands, for the rest of Italy it takes 24-48 hours. For Europe, approximately 7-10 days...

Question 13

Is it possible to send my parcel to another address?

Accepted Answer

Yes, you may indicate another delivery address in your account and select it at the time of your order.

Question 14

What happens if i'm not at home at the moment of delivery?

Accepted Answer

If you are not at home, the courier will pass by twice. Then you will have to call us to get your parcel cleared. In case you do not get your pack it may be sent us again to us.

Question 15

Am I able to follow my parcel?

Accepted Answer

Yes, after we have sent your order, the courier will send you an e-mail with a link and you will be able to track the shipment directly by yourself.

Question 16

What should i do in case of damages occurred during transport?

Accepted Answer

When the courier delivers the parcel please check that: a) the package is intact, wet or without visible damages;
b) the number of parcels delivered is the same as the number indicated on the receipt.
Complaints should be made to...

Question 17

Are shipments delayed in case of payment via bank transfer?

Accepted Answer

We ship the order as soon as the payment appears on our bank account. Usually, this operation takes from 1 to 3 working days.

My Cart

Welcome to the assistance area

How we can help you?

Frequently asked questions (FAQ)

Offered Services

Customer Services

Fast and Secure Payments

Free Delivery in 24/48h (Italy)