Delivery Information

All the products at our online store are usually available and they can be delivered to you as indicated under the voice “Estimated delivery” next to each product description.

Russoraffaele.it ships all over the world in collaboration with the most important expert freight forwarders (Bartolini, SDA with Poste Delivery Business, UPS, DHL and FedEx), which guarantee efficiency and reliability.

Once your order has been shipped, we will send you an email to confirm that it has left our warehouse. Furthermore, after a few hours, the courier will send you the link with the tracking number so that you may track the status of your shipment.

If your order is not delivered on time or you did not receive any mail from the courier, you may contact our Customer Service at +39 081 5517090, send an email to: info.vendite@russoraffaele.it or write to us directly in chat at our website.

The delivery time is indicated in working days.
The goods include a Transport Document.

IMPORTANT: if you need to receive an invoice, you will have to request it only before finalizing your order, by entering your TAX CODE or VAT number during registration. Failure to fill in the data will not allow you to request the invoice later.

The delivery of your order takes place approximately between 9:00 a.m. and 5:30 p.m.
IMPORTANT: it is not possible to indicate an exact delivery time!

IMPORTANT: for the UK, USA and EXTRA EUROPEAN COUNTRIES the shipping costs indicated do not include customs duties.

For orders in European countries, the goods include a Transport Document and, if you need to receive an invoice, you will have to request it only before finalizing your order by filling all the requested data. For orders in non-European countries, the goods include an invoice with the name of the buyer. It is necessary to indicate the Tax Code, otherwise the goods may not pass any customs controls.

Delivery times are those specified in the table. Any delay may be caused by customs clearance in the non-EU countries.

IMPORTANT: in the event that your order exceeds the weight or size limit, you will be contacted by our shipping department which will inform you about any additional charges.